Your opinion is very important!

Help us, for we may better help you in future.

Please take a few minutes and answer to the questions below.

Sales and Distribution Department

1	Understanding of your task / problem
2	Responding to your individual / special desires
3	Professional competence of the department
4	Processing time for offers
5	Content quality of offers
6	Product pricing
7	Product pricing comparing to competitors
8	Adherence to schedules (Offers, deliveries)
9	Sales documentation (Brochures)
Technical Department
10	Product range
11	Product quality / Product reliability
12	Consumer benefit (does the product bring the expected
13	Technical status of the products
14	Dimensions of the products (Weight, Size)
15	User-friendliness of the products
16	Technical documentation (User Manual, Data)
Service Departement (Repairs processing)
17	Content quality of quotes/estimation of cost
18	Amount of repair costs
19	Repair quality
20	Celerity of repairs processing
General
21	Availability of the employees
22	Gentleness of the employees
23	Readiness of the employees to help
24	Reliability of the employees
25	Your overall impression of IT Concepts
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